But it turned out that they've implemented a new elaborate security verification scheme. Which consists of asking me questions based on what they've found in the public record about me. They asked me about 10 different multiple-choice questions. They were basically two kinds: 1. giving me a list of domain names and asking if I've registered any of them, and if so which one, or whether I just don't recognize any of them. 2. giving me a list of addresses, and asking me whether I've had any relation to them, and if so what city they're in, chosen from multiple choices, or whether I don't recognize any of them.
I own lots of domains. But yet they gave me several lists of domains I'd never heard of, which I told them. And they gave me lists of addresses I didn't recognize. Except for one, which was an address I used to have a mailbox at, 15 years ago. And then they gave me a list of 5 cities, to identify which one would go with the address. The problem was that my address at East Broadway was in Glendale, California. But the choices were "Los Angeles", "Riverside", "San Berdardino", and a couple more. I explained that to the operator, that there must be some mistake, the address I recognized was in Glendale, and not in any of those, but if I had to choose one of them, the closest would be Los Angeles.
So, then after all 10 questions like that, he informs me that, sorry, but I don't pass the Western Union expanded security requirements. Which, obviously, are screwed up somehow. Essentially they take the kind of stuff that is in one's credit record, or in domain registrations, and if there's anything that happens to be a bit incorrect, or wrong, or one doesn't remember one's address of 15 years ago, one is out of luck.
It seems that the Internet may know exactly who I am, but that is no damned use if I can't remember exactly who I am. Brain, meet drawing board.